Internal cycle Quality Culture

Information gained by internal QA tools such as student surveys (STO), studentpanels, employee surveys, feedback from the professional field provide us with a clear picture of the actual Quality level of the institute and help us identify areas for improvement.

Student Survey (STO)
With an annual survey we ask student their opinion about all aspects of the study programme (the quality of the study rooms to the content of the study programme). The questionnaire consists of a number of core themes. With each core theme, students have the opportunity to answer more detailed questions.

In addition to the STO we participate in the U-Multirank. The U-Multirank arranges an International comparison between European conservatories. The Student Survey and the U-Multirank alternate each year.

Studentpanels
A student panel meets regularly (around three times a year) at the invitation of the head of the department and is facilitated by the quality culture office. A panel would ideally comprise representatives of all years from the Bachelor and Master programmes. Relevant subjects for discussion could be the results of student satisfaction surveys but also the draft annual plan or subjects that students themselves propose.

Read the studentpanels minutes

Course/ semester and project evaluations
Specific questionnaire for students upon completing a course, project or semester.

Employee survey
Triennial survey among members of staff about all aspects of their appointment at the conservatoire.

Annual department plans
The head of the departments annually indicate what developments they expecting in the coming year or would like to see implemented backed by the results of quality survey e.g. students survey or consultations in the professional field of music.

Feedback from the Examination and Education committee
The subjects discussed within these committees are almost always related to the quality of the programmes. The feedback from these two committees are therefore regarded as extremely valuable information that can be used to improve the programmes.

Management information
All kinds of statistical data is regularly collected that provide insight into both artistic standards and educational quality.

External cycle Quality Culture

Knowledge about what is going well and what can be done better is a sound basis for various external documents such as self-evaluation reports, but also annual reports and other publications, and this therefore has an impact on external perception. The instruments described below are used to measure, verify and monitor external perception of quality

Accreditation
The Royal Conservatoire has an outstanding national and international reputation as a leading institute where education, research and production are organically intertwined.

We take great care to carefully monitor the relationship between the curriculum and the discipline and its relationship to the various aspects of professional practice. We constantly ask ourselves whether the curricula and the facilities still meet the demands imposed by the government and by ourselves and to what extent they respond to the wishes of the profession.

In order to consolidate and further strengthen our national and international reputation as a top-quality institute in the coming years we will continue to make systematic and structural efforts to improve out standards. That process includes conducting regular surveys of students and staff and holding personal interviews with individuals and groups within the school and with international figures connected with the school. By actively arranging this feedback we will be able to further improve the quality of our education.

All of the programmes at the Royal Conservatoire have been rated as good or very good by the Accreditation Organisation of the Netherlands and Flanders (NVAO). The NVAO’s decisions and its reports for each programme can be found here.

Critical friends
In 2016, we started inviting critical friends and discovered it is beneficial to connect those visits more closely to curriculum (semester) evaluations and expert meetings. This external expert is an authority within the discipline of the department in question and during a visit of around two days speaks with teachers and students, attends classes, presentations and assessments and formulates a report on his findings.

Read more on the guidelines for the visits

Read the Critical Friend reports (op intranet)

Read an article vice-principle Martin Prchal wrote on the subject

Alumni Survey
Information is gathered about the activities of our students about a year and a half after they have graduates through the Kunstenmonitor (Arts monitor).

External (International) examiners final presentations
An external examiner is present at all examinations as someone who assesses the student from the point of view of the professional music field. In addition all external examiners are asked in a survey to give feedback on the quality of the assessment process, the level of the candidate and the degree to which this level corresponds to requirements in working practice.

Professional stakeholders meetings
Feedback on the perception of the quality of the programmes in the contemporary music world can be gathered at departmental level by means of regular meetings of those working in the music field.

International benchmarking
The Royal Conservatoire takes part in the International Benchmarking Exercise (IBE) along with seven other international conservatoires*. The IBE compares all kinds of information, often statistical, that gives a sound comparative impression of the different aspects of educational quality. As of 2016 the Conservatoire takes part in U-Multirank, a European instrument for benchmarking that will make a comparison of various aspects of a number of conservatoires. A big difference between the IBE and the U-Multirank is that the outcomes of the IBE are intended for internal use while the outcomes of the U-Multirank are intended for publication.


*Participants in the International Benchmarking Exercise (IBE) are: Geneva Conservatoire, New England Conservatory, Norwegian Academy of Music, Royal Conservatoire The Hague, Royal Northern College of Music, Sydney Conservatorium, University of Music and Performing Arts Graz, Yong Siew Toh Conservatory.

Continue verbetering

Lemniscaat

In Th&ma verscheen een artikel over het lemniscaat van de continue verbetering, lees het hier.

Planning

Bekijk de planning 2017 - 2024 ten behoeve van de continue verbetering.