The Dutch general practitioner (GP) or family doctor (huisarts) is the main link to any specialist or hospital. Students are advised to choose a family doctor practicing in their neighbourhood and to inquire whether he or she can take them as a patient, even before they need to see one. Please note that not all doctors are able to take new patients!

If necessary, the family doctor will give a prescription. Strong medicines are only available on prescription and are prepared at a pharmacy (apotheek).

Chemists (Drogisterij) sell ‘over the counter’ medicines, such as aspirin and cough medicine.

In order to find a nearby general practitioner, some websites can be useful:

http://www.independer.nl/huisa...

https://www.kringhaaglanden.nl...

In The Hague and Rijswijk, Arts en Zorg offers the following health care at 8 different locations: family doctors, physiotherapy and pharmacy. For more information: https://www.artsenzorg.nl/en/

De Doc huisartsen has been located in the centre of The Hague for over 20 years.
To provide better healthcare for students, De Doc started an auxiliary branche especially for students, called StudentenDoc. It is a general practice especially for students. For more information, go to: StudentDoc

Students living in The Hague, Rijswijk, Leidschendam-Voorburg, Voorschoten or Wassenaar who urgently need to see a family doctor during the evening, night, weekend or public holidays, cannot contact their family doctor; they should contact Hadoks by phone: (070) 346 9669 and request for an appointment at one of the available locations.
For more information, go to the website of Hadoks: Hadoks

If students should require dental care, they can call any dentist (tandarts) and they will be referred to the dentist at service that day. Dentists in the Netherlands are listed in the telephone directory under tandartsen and it is also possible to find one through the following website: http://www.tandarts.nl/zoeken/... (Dutch only)

For accidents and sudden illnesses requiring immediate attention, students can go to or call the Emergency Service (Eerste Hulp Bij Ongelukken/EHBO) of one of the local hospitals. Please note: there is a special General Emergency telephone number 112 for accidents, ambulance, fire brigade and police. After calling this number, students will immediately be connected with the department for emergency services in their city.

Students may not reside in the Netherlands – even temporarily – unless they are properly insured against the costs of medical treatment. Students must make sure that they have adequate health cover. International students who are privately insured in their own country should bring with them a statement (in English) describing their health insurance.

The Netherlands have signed a treaty regarding health cover with a number of countries. These countries are: all member states of the EU/EEA, Australia, Bosnia, Cape Verde, Croatia, Herzegovina, Macedonia, Montenegro, Serbia, Switzerland, Tunisia, and Turkey. This means that if international students fall under the national health insurance scheme of their own country, they will continue to be covered during their study stay in the Netherlands.

Students from the EU/EEA should bring their European Health Insurance Card (EHIC) with them to the Netherlands.
With the EHIC, it depends on how students are insured in their home country, how much for certain treatments, and for how long coverage is provided abroad. If a medical treatment is not covered through the EHIC and there is no additional insurance that would pay for the costs, students will have to pay for it themselves. Depending on the treatment or situation, this could possibly result in high medical bills! In addition, coverage of the deductible excess is not included. If students do not have dental coverage through their EHIC, they have to pay for dental treatment themselves. Obviously, the EHIC does not provide coverage for liability, accidents, legal assistance, repatriation, household effects, and travel.

Students from the other countries mentioned above should apply for the appropriate international declaration form from their own country. A photocopy of the form should then be submitted to Zilveren Kruis, which will send a certificate of eligibility to the student.

If students need to claim their medical costs in the Netherlands to Zilveren Kruis, they are advised to use the standard claim form as online available.

For more information, please contact:

Zilveren Kruis
Groep Buitenlands Recht
Postbus 650
7300 AR APELDOORN
+31 33 445 6870
gbr@zilverenkruis.nl
zilverenkruis.nl/naar-nederland/english

For students (and employees) of the Royal Conservatoire who are required to take out basic healthcare insurance, it is possible to take part in a collective basic healthcare insurance policy, as concluded by the University of the Arts, The Hague (Hogeschool der Kunsten, Den Haag) with Zilveren Kruis; collectivity number: 207000892.
Application form in English

For more information: secure.zilverenkruis.nl/Collectiviteitzoeker , +31 71 751 0052.

Important: in the Netherlands, there is a statutory healthcare insurance system. Everyone who is insured under the Long-term Care Act (Wet langdurige zorg/Wlz) scheme must take out a statutory basic healthcare insurance policy (basisverzekering). People are automatically covered by the Wlz if they are resident in the Netherlands or if they are employed in the Netherlands. They are ‘resident’ if they live in the Netherlands and, if they are foreign national, they also have a residence permit.

Only students who are in the Netherlands solely for study purposes are exempt from the requirement to take out basic healthcare insurance. However, from the moment they start a part-time job (even for just one hour a week), they will have to take out a basic healthcare insurance policy, because they are then no longer just a student, but also an employee!

Received a letter from CAK?

Please note: it might happen that students receive a letter from the government organisation CAK, stating that they have to take a statutory Dutch basic healthcare insurance policy. In that case, students are strongly advised to take action and to follow the guidelines as published on the website studyinholland.nl

The Dutch Zorgverzekeringslijn provides a lot of useful information and advice on health insurance in the Netherlands: Zorgverzekeringslijn

Everyone in the Netherlands who has a basic healthcare insurance policy (basisverzekering) is entitled to apply for a healthcare allowance (zorgtoeslag). This is a monthly payment from the Dutch government to help people with the cost of their healthcare premiums. Whether they are entitled to receive the healthcare allowance depends on their income. Generally speaking, students only have a modest income and, just like low-income groups, they will therefore be entitled to the maximum healthcare allowance. International students may also apply for the healthcare allowance. Applications for the healthcare allowance must be made through the Dutch tax and customs administration (belastingdienst). For more information: belastingdienst.nl/toeslagen/zorgtoeslag
belastingdienst.nl/en/benefits/healthcare

If students are to blame for an accident that injures someone or damages another person’s property, they are responsible in principle for paying all costs that result from the accident. The resulting claim for damages could be very expensive. Students are therefore strongly urged to have liability insurance, which will cover single claims up to €1,250,000. They can arrange for such insurance either in their own country or in the Netherlands.

Insurance to cover the costs of repatriation is also strongly recommended. These means that if students should become seriously ill or die, a family member can be flown to the Netherlands to take them back home.

Finally, students are advised to insure themselves against theft (things sometimes get stolen in student lodgings) and the costs of accidents and legal advice.

More information on insurance: Study in Holland: insurance

The Insurance Certificate for Students (ICS) from AON Hewitt, Insure To Study student insurance and the OOM Studying in the Netherlands Insurance cover students who go abroad for study or on an exchange programme. They offer a wide range of cover for medical and urgent dental treatment, special expenses and assistance, accidents, liability, legal assistance and loss of baggage. Brochures are available from the Royal Conservatoire.

For more information, please contact:

AON Hewitt / Insurance Certificate for Students
Admiraliteitskade 62
3063 ED ROTTERDAM
PO Box 1005
3000 BA ROTTERDAM
+31 70 448 8270
students@aon.nl
aonstudentinsurance.com

Insure To Study
Laan van Nieuw Oost-Indië 133L
2593 BM DEN HAAG
PO Box 97640
2509 GA DEN HAAG
+31 70 205 1860
info@insuretostudy.com
insuretostudy.com

OOM Studying in the Netherlands Insurance
Jan Thijssenweg 2
2289 AA RIJSWIJK ZH
PO Box 3036
2280 GA RIJSWIJK ZH
+31 70 353 2100
info@oomverzekeringen.nl
oominsurance.com

MasterPlan+ insurance package for non-Dutch students
Since the University of the Arts, The Hague takes its students' health, wellbeing and safety very seriously, it has made a deal with the insurance company Insure To Study (as mentioned above). Insure To Study offers all international students of the University of the Arts, The Hague a special insurance package that covers all relevant aspects: MasterPlan+
All non-EU/EEA students who start their studies at the University of the Arts, The Hague as of 1 September 2020 should receive an email with more information on how to get the MasterPlan+ package.