Internal Perception of Quality

The way people inside the conservatoire (students, teachers, staff members and management) look at the quality of the conservatoire and the educational programmes.

This is monitored by various instruments which constitute an important source of opportunities for making improvements. These can be directly implemented, serve as input for improvement plans (internal cycle) and feed into the cycle of external perception of quality.

Instruments used to measure, verify and monitor internal perception are:

The National Student Survey (NSE) is a nationwide satisfaction survey for students in which they can share their opinion about the course programme. All NVAO-accredited study programs and government-funded educational institutions in the Netherlands are obliged to participate in this. The NSE questionnaire consists of core questions and a flexible shell from which institutions can choose question blocks.

Each department forms a panel of students who meets regularly (at least two times a year) at the invitation of the head of department and facilitated by Quality Culture. Relevant subjects for discussions can be subjects that students themselves propose, but also results of- for instance- satisfaction surveys and annual plans. Main goals to maintain a permanent discussion on the quality of the study programmes.

Specific questionnaire for students upon completing a subject or project.

Triennial survey amongst members of staff about all aspects of their appointment at the conservatoire.

Heads of department annually indicate what developments they expect in to coming year or would like to see implemented backed by the results of quality surveys (e.g. student survey or consultations in the professional field of music). The faculty plan sets out the Royal Conservatoire’s priorities for a specific period as part of the implementation of the University of the Arts The Hague’s Institutional Plan. Read the Faculty plan here.

The subjects discussed within these committees are almost always related to the quality of the programmes. The feedback from these two committees are therefore regarded as extremely valuable information that can be used to improve the programmes.

Statistical data is regularly collected that provides insight into both artistic standards and educational quality. Examples of data of this kind are the number of applications/ admissions, the drop-out rates and a comparison of marks given by internal and external committee members for final presentations.

In response to internal and external developments, specific Quality Culture meetings are organised to focus on specific topics or situations. These meetings can be instigated based on feedback from students and teachers but can also be organised to focus on specific strategic questions form management and board of directors.